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Communication has evolved over time starting with smoke signals, to letters, then the telegraph and now look at all the ways we have to communicate with one another. When Alexander Graham Bell started working on improving the telegraph in the 1870’s he used his knowledge of sound and music to create a device which could transmit speech electronically and then further improved it to allow users to make multiple calls at the same time over the same wire. Today, in 2013 we still heavily rely on telephones with many improvements being made over the past 140 years.
Personal use of phones has grown from having one single phone per household to each person in the home now possessing an individual cell phone. Telephones have enabled families to keep in touch whether they live in the same city or a different country. Phones have helped to cultivate and maintain relationships. Besides just personal use of phones and teenagers keeping up with the social gossip, businesses also utilize phones for professional reasons as well. Modern day telephones and business phone systems allow transferring calls, placing people on hold, and having multiple people on the same call. Phones are used to answer basic questions and allow companies to join together from great distances to create complex contracts and business transactions.
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Without the use phones these businesses would not be able to communicate these long distances. Even with the Internet, there are enough scams and seedy companies out there, I get calls all the time with people saying, “I just want to talk to a real person.” Without the human to human correspondence its like life as robots. People and communication is what keeps business going, and phones play an integral part in keeping up human communication. "Life without phones may be quieter, but certainly not as interesting." --Melanie McGill |
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Personally, we at Business Telephone Sales use the Nortel phone system. For the last 15 years we have used the same system successfully without feeling the need to get caller ID or call forwarding to a cell phone as we are here in a single location from Monday-Friday during normal business hours. These days there are many sophisticated phone systems available on the market. Whether you are like us and continue using an older system or have a newer system with more bells and whistles, can you imagine what the world would be like with no phones? It would be impersonal, full of texts and emails with no ability to detect tone or have that ability to fully connect. Void of emotion, lacking customer relations, ultimately eliminating that personal touch. Life without the telephone is not a way I want to conduct business, it is a tool just like many others to help you successfully maintain your business and personal relationships.
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April 17th 2013
Have you seen the latest Discover Card commercial? It discusses this exact topic. A lady was calling Discover and she got a real person over the phone. The whole commercial is discussing how neither the customer nor the Discover rep like dealing with "machines" and "robots." Technology has gone so far, companies are now having to advertise getting a live person over the phone versus an auto attendant to deal with customers.
